Terms of service

Terms of Service

Effective Date: 7/1/2026
Store Name: Fandyco
Contact Email: support@fandyco.com

Welcome to Fandyco. These Terms of Service govern your use of our website, products, and services. By visiting our website, creating an account, placing an order, or purchasing from us, you agree to these Terms. Please read them carefully before using our store.

1. Account Terms

To use certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and updated information when creating an account or placing an order.

You are responsible for keeping your account login details confidential. Any activity carried out through your account will be considered your responsibility.

We reserve the right to suspend, restrict, or terminate any account if we believe it is being used for fraudulent, unlawful, abusive, or harmful activity.

2. Pricing and Payment

All prices listed on our website are shown in Pakistani Rupees, unless stated otherwise. Product prices, discounts, offers, and availability may change at any time without prior notice.

The final price, including any applicable taxes, shipping charges, or service fees, will be displayed at checkout before you confirm your order.

We accept payments through [PAYMENT METHODS], including but not limited to cash on delivery, bank transfer, debit/credit card, mobile wallet, or other available payment options.

By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

3. Product Descriptions

We try our best to ensure that all product descriptions, images, specifications, colors, prices, and availability details on our website are accurate and updated.

However, slight differences may occur due to screen settings, photography lighting, supplier updates, or packaging changes. We do not guarantee that every product image will look exactly the same as the item received.

If you receive a product that is damaged, defective, incorrect, incomplete, or significantly different from the description, please contact us at support@fandyco.com within 3-4 days of delivery.

4. Order Acceptance

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or phone call. This confirmation means we have received your order request, but it does not guarantee final acceptance.

We reserve the right to accept, reject, cancel, or limit any order for reasons including product unavailability, incorrect pricing, suspected fraud, payment issues, incomplete information, delivery restrictions, or errors on our website.

If your order is cancelled after payment has been received, we will process a refund through the original payment method or another approved refund method.

5. Shipping and Delivery

We aim to process and dispatch orders within 3-4 business days after order confirmation or successful payment.

Estimated delivery time is 3-4 days depending on your city, address, courier partner, public holidays, weather, or other circumstances beyond our control.

Customers are responsible for providing complete and accurate shipping details. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete addresses.

If your parcel is delayed, lost, or damaged during delivery, please contact us at support@fandyco.com and we will assist you in coordinating with the courier service.

6. Returns and Refunds

We want our customers to shop with confidence. You may request a return, replacement, or refund if the product you receive is damaged, defective, incorrect, incomplete, or not as described.

Return requests must be submitted within 14 days of delivery by contacting us at support@fandyco.com with your order number, clear photos or videos of the product, and a description of the issue.

To be eligible for return, the product must be unused, in its original packaging, and returned with all accessories, tags, manuals, invoices, and any free items received with the order, unless the product is defective or damaged.

Some items may not be eligible for return due to hygiene, personal care use, clearance sale, customized orders, or final sale conditions. Any non-returnable items will be clearly mentioned on the product page where applicable.

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund or replacement. Approved refunds will be processed within 14 business days.

Shipping charges, cash-on-delivery fees, payment gateway charges, and handling fees may be non-refundable unless the return is due to our mistake, a defective product, or an incorrect item delivered.

7. Prohibited Uses

You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation of Pakistan;

  • Use our website for fraud, scams, fake orders, or misleading activity;

  • Attempt to hack, damage, overload, or interfere with our website or systems;

  • Upload or transmit viruses, malware, spam, or harmful code;

  • Copy, misuse, or reproduce our content, branding, product images, or listings without permission;

  • Harass, abuse, threaten, or harm our team, customers, or third parties;

  • Misuse discounts, coupon codes, promotions, or return policies.

We reserve the right to cancel orders, restrict website access, suspend accounts, or take legal action if prohibited activity is detected.

8. Limitation of Liability

To the maximum extent permitted under applicable Pakistani law, fandyco, its owners, employees, suppliers, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order.

Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, including your statutory rights as a consumer in Pakistan.

9. Website Availability and Errors

We try to keep our website available, secure, and error-free, but we do not guarantee uninterrupted access at all times.

The website may be temporarily unavailable due to maintenance, updates, technical issues, internet disruptions, courier system issues, or circumstances beyond our control.

We reserve the right to correct errors, update product information, change prices, update stock availability, or cancel orders affected by incorrect information.

10. Intellectual Property

All content on our website, including text, product images, graphics, logos, icons, design, layout, and branding, belongs to [STORE NAME] or is used with permission.

You may not copy, reproduce, distribute, modify, sell, or use any content from our website for commercial purposes without our written permission.

11. Customer Support and Complaints

We are committed to providing quality products and helpful customer service. If you have any questions, complaints, or concerns about your order, please contact us:

Store Name: Fandyco
Email: support@fandyco.com
Support Hours: 24/7

We aim to respond to customer queries within [BUSINESS DAYS] business days.

12. Changes to These Terms

We may update or change these Terms of Service from time to time. Any changes will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means you accept the updated Terms.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute, claim, or legal matter arising from your use of our website, services, or purchases from Fandyco shall be subject to the exclusive jurisdiction of the courts located in peshawar, Pakistan, unless otherwise required by applicable consumer protection law.

14. Contact Information

For questions about these Terms of Service, please contact us at:

Store Name: Fandyco
Email: support@fandyco.com
Support Hours: 24/7