Return and Refund Policy

At Fandyco, customer satisfaction is important to us. We want you to shop with confidence, so we have created a fair and simple return and refund policy.

Return Eligibility

You may request a return if the product you received is damaged, defective, incorrect, incomplete, or significantly different from the description on our website.

To be eligible for a return, the item must be unused, unopened where applicable, and in its original packaging with all accessories, tags, manuals, invoices, and free gifts included.

Return Timeframe

Return requests must be made within 14 days of receiving your order.

To start a return, please contact us atsupport@fandyco.comwith your order number, photos or videos of the product, and a clear description of the issue.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 4 days of delivery.

We may request clear photos or videos to verify the issue. Once approved, we will offer a replacement, exchange, store credit, or refund depending on the situation and product availability.

Refund Process and Timing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 24 hrs using the original payment method or another approved refund method.

Please note that banks, payment gateways, or mobile wallet providers may take additional time to reflect the refund in your account.

Exchange Options

If you received the wrong item, a defective item, or want to exchange an eligible product, please contact us at support@fandyco.com

Exchanges are subject to product availability. If the requested replacement is not available, we may offer a refund, store credit, or another suitable option.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned once opened, used, or removed from their original packaging.

Non-returnable items may include:

• Personal care and grooming products

• Hair removal products that have been opened or used

• Beauty products with broken seals

• Clearance or sale items

• Customized or special-order products

• Items damaged due to misuse, improper handling, or normal wear and tear

If an item is non-returnable, this will be mentioned on the product page where applicable.

Return Shipping Costs

Return shipping costs may be the customer’s responsibility unless the return is due to our mistake, a defective product, or an incorrect item delivered.

If the return is approved because of an error from our side, we may arrange return pickup or reimburse the return shipping cost according to our policy.

Original shipping charges, cash-on-delivery fees, and handling charges may be non-refundable unless the issue was caused by our mistake.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and may need to go through the return process after delivery.

To request cancellation, please contact us as soon as possible at support@fandyco.com

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Fandy co
Email: support@fandyco.com

Support Hours: 24/7